Privacy Policy

Introduction

Welcome to Creosca Corporation ("Creosca," "we," "us," or "our"). We operate the website creosca.com and provide a comprehensive multi-SaaS platform offering various digital services including VPN, web hosting, IPTV, proxy services, bulk SMS, social media marketing, e-tickets, airline tickets, bill payments, AI agents, software licensing, and digital downloads.

Creosca Corporation is registered and operates in Canada. We are committed to protecting your privacy and complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal information.

Information We Collect

1. Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or pre-register for our services
• Make a purchase or transaction
• Subscribe to our newsletter or marketing communications
• Contact us for customer support
• Participate in surveys, promotions, or contests

This information may include:

• Name and contact information (email address, phone number, business name)
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Business information (company name, website, industry)
• Communication preferences

2. Automatically Collected Information

When you access our website and services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system, device identifiers)
• Usage data (pages visited, time spent, click patterns, referral sources)
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies

3. Service-Specific Information

Depending on which services you use, we may collect additional information specific to those services, such as:

• VPN usage logs (connection times, bandwidth usage, server locations)
• Hosting account details (domain names, server configurations)
• Transaction history for bill payments and ticket purchases
• API usage data for AI agents and software licensing

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our services
• Account Management: To create and manage your account, process registrations
• Transactions: To process payments, fulfill orders, and manage billing
• Customer Support: To respond to inquiries, provide technical support, and resolve issues
• Communication: To send service updates, security alerts, and administrative messages
• Marketing: To send promotional materials, newsletters, and special offers (with your consent)
• Analytics: To analyze usage patterns, improve user experience, and develop new features
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with legal obligations and enforce our terms of service
• Business Operations: To manage reseller programs, partnerships, and business relationships

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors (Stripe)
• Cloud hosting providers
• Email service providers (Resend)
• Analytics providers (Facebook Pixel, Google Analytics)
• Customer support tools (Smartsupp)
• Database services (Supabase, Neon)

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

Protection of Rights

We may disclose your information when we believe it is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to government requests.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure and regular security audits
• Access controls and authentication mechanisms
• Regular security updates and patches
• Employee training on data protection and privacy
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on:

• The nature of the information collected
• The purpose for which it was collected
• Legal, regulatory, or contractual obligations
• Business operational needs

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

Your Privacy Rights

Under Canadian privacy laws (PIPEDA), you have the following rights regarding your personal information:

• Right to Access: You can request access to the personal information we hold about you
• Right to Correction: You can request that we correct inaccurate or incomplete information
• Right to Deletion: You can request that we delete your personal information, subject to legal obligations
• Right to Withdraw Consent: You can withdraw your consent for marketing communications at any time
• Right to Object: You can object to certain processing of your personal information
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
• Right to Lodge a Complaint: You can file a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at sales@creosca.com. We will respond to your request within 30 days as required by PIPEDA.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our website and services. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website and services.

Third-Party Services

Our website and services may contain links to third-party websites, services, or integrations. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-party services we integrate with include:

• Payment processors (Stripe)
• Social media platforms (Facebook, Twitter, LinkedIn)
• Analytics services (Facebook Pixel, Google Analytics)
• Customer support tools (Smartsupp)
• Email services (Resend)
• Database providers (Supabase, Neon)

International Data Transfers

Your information may be transferred to and processed in countries other than Canada, including the United States and other jurisdictions where our service providers operate. These countries may have different data protection laws than Canada.

When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.